Reporting a Concern, Suggestion, or Complaint

If you have any concerns, suggestions or complaints regarding The Bus, please call The Bus Transit Administration at 209-723-3100 or email us at customerservice@mercedthebus.com

Compliments

We'd love to have them in writing so we can pass them on to the appropriate person and/or department. Click Here for Form
 
Complaints

In order to address your complaint as thoroughly as possible, please supply as many specifics as you can, including the bus and/or route number, the day and time the event occurred, the location nearest where the event took place, and which stop the bus was heading toward when the event happened. Click Here for Form
 
Title VI Complaints
If you believe you have been aggrieved by any unlawful discriminatory practice under Title VI may file a written complaint with TJPAMC “The Bus” or with the Federal Transit Administration, or the Department of Justice. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the alleged incident and include the signature of the complainant. For more information click here.

Claims

You may file a claim against the Transit Joint Powers Authority for Merced County.

Write To

The Bus - Customer Service
369 W.18th St.
Merced, CA 95340

Online Assistance

Email us at customerservice@mercedthebus.com