- About Us
The Bus, Merced's Regional Transit System, was formed from the consolidation of four former local public transit service providers in July 1996. Today "The Bus" is the single public transportation service provider for all of Merced County.
The Bus is administered and governed by the Transit Joint Powers Authority for Merced County.
The authority is made up of an 11 member board of elected officials: one each from the cities of Atwater, Dos Palos, Gustine, Livingston, Los Banos, and Merced California, along with five members of the Board of Supervisors of the County of Merced, California.
Currently, buses are operating on 16 fixed routes with another set of buses providing Paratransit service. The Bus carries approximately 1,000,000 passengers per year.
Reporting a Concern, Suggestion, or Complaint
If you have any concerns, suggestions or complaints regarding The Bus, please call The Bus transit admin at 209-723-3100.
You may file a claim against the Transit Joint Powers Authority for Merced County.
The Bus - Customer Service
369 W.18th St.
Merced, CA 95340
We'd love to have them in writing so we can pass them on to the appropriate person and/or department.
In order to address your complaint as thoroughly as possible, please supply as many specifics as you can, including the bus and/or route number, the day and time the event occurred, the location nearest where the event took place, and which stop the bus was heading toward when the event happened.
Please tell us how we may assist you by submitting your feedback online.