Customer Service

THE BUS - Merced County Transit
Address: 369 W.18th Street
Merced, CA 95340

Questions/Comments

Email: THE BUS

Transit Administration: (209) 723-3100

Dial-A-Ride: (209) 384-3111; (800) 345-3111
Fixed Route Service: (209) 725-3813

Transit Supervisor: (209) 724-0530

Fax: (209) 725-3655

We are Here to Help YOU!

If you need assistance planning a trip on The Bus, or if you have any questions about Dial-A-Ride, please call 209-384-3111 or 800-345-3111 (toll free) and we will be happy to help you. You can also contact us via email at thebus@co.merced.ca.us.

For Fixed Route information please call 209-725-3813. You can also contact us via email at thebus@co.merced.ca.us.

If you have any concerns, suggestions or complaints regarding The Bus, please call The Bus Transit Supervisor at 209-724-0530 or the Merced County Transportation Manager at 209-723-3100. You can also contact us via email at thebus@co.merced.ca.us OR you can TELL us ABOUT it by filling out the form below.

Do you need a Spanish speaking dispatcher or receptionist to help you use The Bus? Please call our dispatchers at 209-384-3111 or 800-345-3111. You can also contact us via email at thebus@co.merced.ca.us.

Filing a claim against the Transit Joint Powers Authority for Merced County.

Or Write to:

Merced County Transit Customer Service
369 W.18th Street
Merced, CA 95340

Compliments: We'd love to have them in writing so we can pass them on to the appropriate person and/or department.

Complaints: In order to address your complaint as thoroughly as possible, please supply as many specifics as you can, including the Bus and/or route number, the day and time the event occurred, the location nearest where the event took place, and which stop the Bus was heading toward when the event happened.

Please tell us how we may assist you by entering your request below: