We Want to Hear From You

We need your feedback - both good and bad to ensure your experience on The Bus is the best possible. Please send the PDF form from below to us via email at customerservice@mercedthebus.com or call us at 209-723-3100. We look forward to hearing from you. 

If you should you request a response, your name and address or telephone number is required. Don’t worry, your contact information is kept confidential.

Compliments

We’d love to have them in writing so we can pass them on to the appropriate person and/or department. Click Here for Form

Complaints

In order to address your complaint as thoroughly as possible, please supply as many specifics as you can, including the bus and/or route number, the day and time the event occurred, the location nearest where the event took place, and which stop the bus was heading toward when the event happened. Click Here for Form

Title VI Complaints

If you believe you have been aggrieved by any unlawful discriminatory practice under Title VI may file a written complaint with TJPAMC “The Bus” or with the Federal Transit Administration, or the Department of Justice. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the alleged incident and include the signature of the complainant. For more information click here.

Claims

You may file a claim against the Transit Joint Powers Authority for Merced County.

Write to

The Bus - Customer Service

369 W.18th St.

Merced, CA 95340

Online Assistance

Email us at customerservice@mercedthebus.com