- About Us
The Bus, Merced's Regional Transit System, was formed from the consolidation of four former local public transit service providers in July 1996. Today "The Bus" is the single public transportation service provider for all of Merced County.
The Bus is administered and governed by the Transit Joint Powers Authority for Merced County.
The authority is made up of an 11 member board of elected officials from each of the six incorporated cities in Merced County: Atwater, Dos Palos, Gustine, Livingston, Los Banos, and Merced, along with the five members of the Board of Supervisors.
Currently, The Bus operates 15 fixed routes throughout the region and provides paratransit service for qualifying individuals who cannot access the fixed-route service. The Bus carries approximately 1,000,000 passengers per year.
Reporting a Concern, Suggestion, or Complaint
If you have any concerns, suggestions or complaints regarding The Bus, please call The Bus transit administration office at 209-723-3100.
To file a claim/complaint against the Transit Joint Powers Authority of Merced County you must fill out a claim form (linked below), and mail or drop off in person, with the clerk of the Merced County Association of Governments, 357 W. 18th Street, Merced, CA 95340, within the time prescribed by Government Code section 911.2, which states, "A claim relating to a cause of action for death or for injury to person or to personal property or growing crops shall be presented as provided in Article 2 (commencing with Section 915) of this chapter not later than six months after the accrual of the cause of action.
The Bus - Customer Service
357 W.18th St.
Merced, CA 95340
Please tell us how we may assist you by submitting your feedback online.
The TJPA TAM Plan can be found here:TAM Plan